Privacy Policy

1. Introduction

IronFrame Construction Company ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.ironframe.company and use our construction services.

This policy applies to all information we collect through our website, in-person consultations, project communications, and throughout our business relationship with you. By using our services or providing us with your information, you consent to the practices described in this policy.

We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a consultation or quote for construction services
• Enter into a construction contract or agreement
• Communicate with us via phone, email, or our website contact forms
• Schedule site visits or project meetings
• Subscribe to our newsletters or marketing communications
• Participate in surveys or feedback forms
• Apply for employment or contractor opportunities

Types of personal information we may collect:

2.2 Technical Information

When you visit our website, we automatically collect certain technical information about your device and browsing behavior:

• IP address and geolocation data
• Browser type and version
• Operating system information
• Pages visited and time spent on our website
• Referring website information
• Device identifiers and mobile device information

3. How We Use Your Information

3.1 Service Provision

We use your personal information primarily to provide and improve our construction services:

• Processing and managing construction projects from initial consultation to completion
• Providing accurate quotes and project estimates
• Coordinating site visits and project milestones
• Communicating project updates and progress reports
• Ensuring compliance with building codes and regulations
• Managing subcontractor relationships and project logistics

3.2 Business Communications

We use your contact information to communicate with you about:

• Project proposals, contracts, and agreements
• Scheduling site visits and meetings
• Invoice payments and account management
• Construction updates and milestone notifications
• Customer service inquiries and support requests
• Warranty information and post-completion services

3.3 Marketing and Promotional Activities

With your consent, we may use your information for marketing purposes:

• Sending newsletters about construction trends and industry insights
• Notifying you about new services and project opportunities
• Inviting you to industry events and trade shows
• Sharing success stories and project case studies
• Conducting customer satisfaction surveys

4. Information Sharing and Disclosure

4.1 Service Providers and Partners

We may share your information with trusted third parties who assist us in providing our services:

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government regulations
• Protect our rights, property, or safety
• Investigate potential violations of our terms of service
• Prevent fraud or illegal activities
• Enforce our contractual agreements
• Respond to emergency situations involving public safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction. We will notify you of any such transfer and provide you with the opportunity to object or opt-out where legally permissible.

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

5.2 Data Breach Procedures

In the unlikely event of a data breach affecting your personal information, we will:

• Investigate the breach immediately and contain the incident
• Notify relevant authorities within 72 hours as required by law
• Contact affected individuals without undue delay
• Provide clear information about the nature of the breach
• Outline steps taken to address the breach and prevent recurrence
• Offer guidance on protective measures you can take

6. Your Rights and Choices

6.1 Access and Rectification

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct any inaccurate or incomplete information
• Receive a copy of your data in a structured, commonly used format
• Verify the accuracy of your personal information

6.2 Deletion and Restriction

You may request that we:

• Delete your personal information when it's no longer necessary for our business purposes
• Restrict processing of your information in certain circumstances
• Object to processing based on legitimate interests
• Withdraw consent for marketing communications at any time

6.3 Communication Preferences

You can manage your communication preferences by:

• Using unsubscribe links in our marketing emails
• Contacting us directly to opt-out of specific communications
• Updating your preferences through your customer account (if applicable)
• Specifying your preferred communication methods and frequency

7. Cookies and Website Technologies

7.1 Types of Cookies We Use

Our website uses various types of cookies and similar technologies to enhance your browsing experience:

7.2 Managing Cookie Preferences

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to block or delete cookies
• Cookie Preference Center: Use our cookie consent banner to customize your preferences
• Third-Party Opt-Outs: Visit opt-out pages for advertising networks
• Mobile Device Settings: Adjust advertising preferences on mobile devices

7.3 Third-Party Technologies

We may use third-party services that employ their own tracking technologies:

• Google Analytics: Website traffic analysis and user behavior insights
• Social Media Widgets: Social sharing buttons and embedded content
• Live Chat Services: Customer support and communication tools
• Payment Processors: Secure online payment processing

8. Data Retention

8.1 Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

8.2 Secure Deletion

When we delete personal information, we use secure deletion methods to ensure the data cannot be recovered. This includes:

• Secure overwriting of digital files
• Physical destruction of paper documents
• Removal from active databases and backups
• Verification of deletion across all systems

9. International Data Transfers

9.1 Cross-Border Transfers

IronFrame Construction Company primarily operates within the United Kingdom, but we may transfer your personal information to countries outside the UK or European Economic Area (EEA) when:

• Working with international suppliers or subcontractors
• Using cloud-based software services
• Engaging with overseas business partners
• Providing services that require international coordination

9.2 Transfer Safeguards

When transferring your data internationally, we ensure adequate protection through:

• Standard Contractual Clauses: EU-approved data transfer agreements
• Adequacy Decisions: Transfers to countries with equivalent data protection laws
• Binding Corporate Rules: Internal data protection policies for multinational companies
• Certification Schemes: Third-party verification of data protection standards

10. Children's Privacy

Our construction services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take immediate steps to delete such information from our systems.

Parents and guardians who believe their child has provided us with personal information should contact us immediately at [email protected] so we can take appropriate action.

11. Contact Information

Supervisory Authority

If you are not satisfied with how we handle your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority: